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| Q |
Can I receive a Health Journal in English? |
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| A |
At this time, Health Journal is published in Korean and
Chinese only. We apologize for this inconvenience.
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| Q |
How do I purchase a product from the website? |
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1. Select the product you would like to purchase to and “Add to Cart.”
2. Click on “Checkout” to proceed to checkout and enter your shipping and
payment information.
3. Click on “Submit Order” to finish.
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| Q |
Is my credit card information safe? |
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| A |
Our site is hosted on a 128-bit (SSL) encrypted server, which encrypts
all of your personal information, including credit card number, name, and
address, so that your private information cannot be read as it is sent over
the internet.
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| Q |
How do I check my order status? |
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Login to your account and select “Order Status” from the member menus.
You can also check the delivery status with the tracking number you
received. Select “Tracking” from the member menu to and enter the
tracking number into the designated field.
Tracking information is only available for domestic shipments sent via UPS.
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| Q |
What is your return policy? |
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You may return any items for a credit or refund if the items are in new,
unused, fully salable condition and returned within 30 days of purchase.
Returned items are subject to 15% restocking charge which will be
deducted from any credit or refund. No cash refund will be given.
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| Q |
Do you have an alternative payment method? |
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You can send us a money order to 13012 Moore St. Cerritos, CA 90703.
Once we receive the payment, we will ship out the product immediately.
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| Q |
When will I receive my shipment? |
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1. Orders received after 12 PM P.S.T/3 PM E.S.T will be processed the
following business day. Orders received before those times will be
processed on the same day.
a. We will try our best to process and send out your shipment
upon receipt, but depending on the time of year,
(i.e., Christmas or other Holiday seasons) delays may occur.
2. All orders received on the weekends or on holidays will be shipped
on the following business day.
3. All orders received from Continental US (excluding Alaska and Hawaii)
will be sent out via UPS Ground. All international orders including to
Alaska and Hawaii and APO, will be sent by an alternate carrier.
(i.e., USPS or Private Delivery Service to Korea/China)
4. Your shipments expected delivery date is contingent upon the carriers’
shipment delivery schedule.
a. For domestic shipment (excluding Alaska and Hawaii, it may take
3-5 business days
b. For international shipments, it may take 5-10 business days.
c. May vary according to carrier’s holiday schedule or any ship-to
addresses outside United States
d. Above referenced delivery date are meant as guides for expected
delivery date and is not a guaranteed delivery dates.
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FAQs
